A equipe de suporte da ezVoice é composta por profissionais altamente qualificados em Linux, Asterisk, rede e telefonia, responsáveis pelo acompanhamento integral dos projetos em todos os estágios, desde a apuração das necessidades em conjunto com a área comercial, até os serviços de implantação, migração, operação e suporte.
A estrutura da área de Suporte & Operações está segregada em três diferentes níveis de atendimento, contando com uma assistência rápida e eficaz, seja ela presencial ou remota, atendendo os mais altos padrões de SLA.
Redbox ezIPBX product family.
ezRec product family.
Softwares developed by ezVoice.
Network and telephony equipments provided by EzVoice
Phone
Open support tickets through our call center - (954) 889-2200 / (954) 889-2920 .
E-mail
Open support tickets by sending an e-mail to support@ezvoice.com.
Urgent
Problems that stops the whole operation or part of it.
Not Urgent
New programming and system configurations.
Scheduled maintenance
Scheduled maintenance (scheduling with the minium of 48 hours in advance).
As soluções fornecida pela ezVoice possuem garantia mínima de seis meses, contemplando substituição de hardware e software e, em casos, mais extremos o equipamento é substituído por outro idêntico.
Learn more about maintenance plans for the solutions of ezVoice
Azul Seguros
Azul Seguros is a branch of a insurance company Porto Seguro, with more than 100 years of experience and present in 22 Brazilian states, with profits exceeding $ 100 million in 2010...
Cruzeiro Do Sul
ezVoice provides three different solutions for Banco Cruzeiro do Sul, one of them is ezIPBX in high availability, which controls the rows of the call center service and the trading desks, covering technical support and maintenance tasks...
Fic
The solution implemented at FIC is composed of 12 RedBox ezIPBX appliances, distributed in 11 different locations throughout the country. At the central site, the solutions is implemented in High Availability environment using two separated appliances...
Planner
EzVoice's solution covers the main and branch offices, with a scenario using a ezIPBX 4000 in high availability with several others ezIPBX models in 23 different locations...
Safra
To meet the need specific requested by Banco Safra, ezVoice developed a high density audio conference solution called ezMeeting, capable of supporting up to 200 simultaneous connections...
...And the great advantage of computer support is that you go online, you're somewhere else, you can fix any problems remotely, or, if not correct, at least detect it...
Carlos Cantarella
Jornal da Clube
...we needed a solution for telephony and recording. As we work with Stock Exchange, it's essential even by law to record the calls...
Caio Figueiredo Lellis
TBC Investimentos
In fact, ezVoice saved the Labcom building, because we would have a building with all infrastructure ready to serve us, but...
Luiz Borsato
Labcom
