Caio Figueiredo Lellis
Six years ago, we needed a solution for telephony and recording.
As we work with Stock Exchange, it's essential even by law to record the calls.
I can't stay without telephony even for a minute and also if I have a problem with call recording, that I know I can't get this call recording, it's something outstanding and would compromise my billing of the month, understood ?
With that, we had the solution, but in different suppliers. With ezVoice we found all the solutions in just one place. So they provide us today, backup of all our call recordings, call recording, internet and telephony. And the most important, principally in our case, as the cost of VoIP telephony is much cheaper and for who have a very high cost of telephony that is our case, as we are service providers, it makes all the difference. Anywhere that I have internet I'm able to access the call recording, to filter by extension, by hour, by date, where it comes from, duration. So the interface we have is very meditative, makes it very easy. We also have technical support, so if we have a problem, they give me support on internet and telephony. For us, it worked, and also when we need treatment, it's fast, so I'm very satisfied.