Jornal Da Clube
Director of Engineering
We could check that the IP telephony system was very reliable. The voice is better, clear and the telephony capacity is better and faster between them. That's when we decided to then take down the whole analog PBX system and work with the ezVoice PBX in the whole complex of the company, within the IP network.
I mean, here we have the total reliability within the digital system. And the great advantage of computer support is that you go online, you're somewhere else, you can fix any problems remotely, or, if not correct, at least detect it. So, this is a great advantage.
Only with that you have a great advantage. You can use a self-attendant telephony service, with a beautiful girl's voice ask for you record a complaint, or you can report a problem on our route. Sometimes one of ours air channel goes down, and nobody of the city reports me. If a television viewer call, the system could repair it automatically.
Then it makes me better informed, and beyond the case of disk-reporting, we have the ability to know what is happening, things that were impossible in the analog world.
And besides, we will now expand our network system with our affiliates in San Carlos and I will connect it thought IP network, ie, my central PBX will be the mother of all.